Frequently Asked Questions

What exactly is a fulfillment company?

A fulfillment company stores your merchandise in its warehouse, and is in charge of receiving orders, and getting merchandise picked, packed and shipped out to your customers. Additionally, call center, ecommerce solutions, and other support services may also be offered.

How can I decide whether it's smart to work with a fulfillment company instead of doing all of this in-house?

Outsourcing to a fulfillment company makes sense if you don't want to invest resources into staffing and maintaining your own warehouse operations. For a growing company, it's often much smarter to invest in other areas of the business, and outsource these operations to an established, professional fulfillment company.

What should I look for when selecting a fulfillment company?

Some important factors to consider are:

Location: Select a fulfillment company that is closest to your customers. This will save you the most in shipping costs over time. If your customers are spread out across the entire United States, consider selecting a fulfillment company located in the middle of the country.

Flexibility: No doubt you already have procedures in place for your business. Would the fulfillment company be able to meet your specific needs, or how much will your processes need to be modified to fit the fulfillment company's model?

Customer Support: Will you have a reliable contact person available to assist you should any problems arise?

Reporting: Most fulfillment companies do report information back to you, but you want to make sure that you will have access to important information such as inventory and order history, ideally online, real time.

What are the benefits of working with Midpoint National for fulfillment?

Midpoint National has thousands of square feet of secure, readily-available warehouse space. By storing your merchandise in our warehouse, you save on the costs of building or leasing space, as well as the associated maintenance and utilities costs. Instead, you only pay monthly per pallet or loose carton that is stored for you. Learn more about Midpoint's fulfillment warehouse.

Because we charge you only for services provided, you don't need to worry about high payroll costs and fringe benefits during a slow period. This is especially beneficial for companies with seasonal sales cycles.

Materials such as shipping cartons and packaging are purchased in bulk for all of our clients, which can offer you savings of over 50% over retail costs.

Midpoint National's central-US location also allows for faster delivery times across the country, as well as possible savings in shipping costs.

How are Midpoint National's fulfillment services priced?

Our services are priced based on what we do for you – how much of your inventory is stored in our warehouse, how many orders we enter, the amount of time we spend on the phone with your customers, and the packages that we send out to your customers.

Shipping charges are passed through at our cost, or can be billed directly to your account with the carrier.

How will I know what's going on with my inventory? How can I see if an order has shipped?

You will have access to a secure online portal, where you can access this and other information at any time. Learn more about Midpoint National's reporting capabilities.

Will I be able to talk to a real person when I call Midpoint National?

Absolutely. With many larger fulfillment companies, you would become just one small customer of many. At Midpoint National, we will take the time to get to know you and your company's needs, and you will get to know the team members managing your account.

How can I find out if Midpoint National is a good fit for my company's fulfillment needs?

Contact us, let's talk!

_______________________________________________________________________________

Want more info? Send us an Email, or call 1-800-228-4321

(913)362-7400 info@midpt.com
Copyright © 2011 Midpoint National, Inc. All rights reserved. Privacy Policy